Frequently asked questions.
Licence, hardware, daily use, mobile devices, VeriFactu and support.
What does “lifetime licence” mean?
You pay €299 once and use TPVStream in your venue for as long as you want. No monthly fee to keep it running.
What is a satellite and how much does it cost?
Any extra device connected to the main station: phone, tablet, kitchen screen, second till. Unlimited with the launch offer, then €49.99 each, one-time.
Until when is the launch offer valid?
Until 31 March 2027 or for the first 100 customers. Those who join keep it for life.
Is support included?
The licence includes 1 hour for installation and setup. Then Premium Support at €29.99/month (yearly plan) or €24.99 per hour, billed per 30 minutes.
Are prices with VAT?
No, all prices exclude VAT.
What does the Peace of Mind Pack include?
Cloud access and Premium Support together for €34.99/month (yearly plan), €60 less per year than separately.
Do I need new hardware?
Usually not: a Windows PC or an Android tablet and standard ESC/POS printers.
Which printers work?
58 or 80 mm ESC/POS thermal printers over USB, network or Bluetooth.
Who installs TPVStream?
You can do it yourself; the licence includes 1 hour of support for installation and setup.
Can you load my menu?
Yes, we help you import your products and categories.
Does it really work without internet?
Yes. Your data is on the main station; orders, payments and printing keep working on your local network.
Can I split a bill?
Yes, by guest or by item, with several payment methods.
Can I change prices myself?
Yes, at any time, from the product form or in edit mode.
Is there a dark theme?
Yes, light or dark, switched in one tap.
Which phones work?
Android phones and tablets.
How do I connect a phone?
It finds the main station on the Wi-Fi or by QR code; you approve it on the main station.
Can a phone work from outside?
Yes, through an encrypted relay, with no router setup.
Is TPVStream VeriFactu compliant?
Yes: chained records, QR on every receipt, sending to the AEAT and corrective invoices. Our responsible declaration is public.
Do I need a digital certificate?
Yes, it is used to send records to the AEAT. We help you set it up.
How do I make a refund?
With a corrective invoice: the original ticket is never deleted.
When can I reach support?
Every day from 9:00 to 18:00, by phone, WhatsApp or remote session.
What counts as an emergency?
You can’t take payments, or receipts and kitchen tickets don’t print. Emergencies are handled 24/7 for Premium Support and Pack customers.
Do you update my menu for me?
Yes, with Premium Support.
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